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	<title>The VaporPoint &#187; Service</title>
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		<title>It really IS all about service&#8230;</title>
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		<pubDate>Sun, 10 Jan 2010 16:58:12 +0000</pubDate>
		<dc:creator>Matt</dc:creator>
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		<description><![CDATA[I had a bit of an epiphany last month. It came in two parts. First, a family member recounted to me a customer service horror story of trying to get a new &#8220;item&#8221; to my kids for Christmas. All she wanted to do was pay for the item, and have me pick it up at [...]]]></description>
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